Telecaller

Posting Date

20 May 2022

Department

CRM

Vertical

N/A

Expercience

0-5 Years

Location

Jaipur (Corporate Office), Rajasthan, IN

No. of Post

5

Job Description

Key Roles and Responsibilities:

· Receiving or making a moderate volume of calls from or to customers.

· Striving to achieve first call resolution and maintain the quality of service provided by the call center.

· Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

· Responding efficiently to customers and creating a positive experience.

· Remaining calm and professional while dealing with annoyed customers and providing them with the best solutions to resolve their issues.

· Joining a team of customer care executives and building a positive relationship of teamwork, trust, and excellence.

· Understanding and using the required software, reports, tools, and metrics.

· Transferring and escalating the calls to the appropriate department if needed, such as sales.

· Participating in training and striving to increase and improve existing skills.

What we’re looking for:

· Candidates from the financial industry will have a due advantage.

· Must be familiar with the customer engagement skill sets.

· Proficient in Verbal communication.

· Someone with the fluent language proficiency of Gujarati or Marathi, will have added advantages.

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